Refund policy

Return & Refund Policy

At The Blessed Crescent, we carefully inspect and pack every order to ensure it reaches you in good condition. As many of our products are personal-use and hygiene-sensitive items, all sales are final and products are generally non-refundable and non-returnable, except in cases where the product arrives damaged, defective, or incorrect.

Return Eligibility

A return or replacement request will only be accepted if:

  • The product arrives damaged or defective.

  • You have received a wrong product due to an error on our part.

  • The issue is reported within 48 hours of delivery.

  • The product is unused, unworn, unwashed, and in its original packaging.

  • The original tags, labels, and packaging are intact.

  • You provide clear photographs or videos showing the damage, defect, or incorrect product.

For hygiene and safety reasons, we cannot accept returns of products that have been worn, washed, used, altered, or otherwise handled after delivery.

Non-Returnable Items

The following are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Women's innerwear and other intimate/hygiene-sensitive products

  • Used, worn, washed, or altered products

  • Products without original tags or packaging

  • Products damaged after delivery due to improper use or care

  • Products for which the return request is made after the applicable reporting period

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery at [your customer service email].

Please include:

  1. Order number

  2. Description of the issue

  3. Clear photographs/videos of the product and packaging

Once our team verifies the issue, we may offer a replacement or refund, depending on the circumstances and product availability.

Refund Process

Approved refunds will be initiated after the returned/damaged product has been verified, where a return is required.

Refunds will generally be processed to the original payment method. Once initiated by us, the time taken for the amount to reflect in your account may depend on your bank or payment provider.

Exchanges

We generally do not offer exchanges for change of mind, incorrect size selection, colour preference, or personal preference.

If you receive a damaged, defective, or incorrect product, we may provide a replacement of the same product, subject to availability.

Return Shipping Costs

For an approved return/replacement due to a damaged, defective, or incorrect product caused by us, The Blessed Crescent will bear the applicable return shipping cost.

For any return or exchange requested for reasons other than an issue with the product, shipping costs will be borne by the customer, where such return is permitted under this policy.

Important

Please check your order carefully upon delivery. If you notice any visible damage to the package or product, please take photographs/videos before opening or using the product and contact us as soon as possible.

This policy is intended to provide a clear and fair process while maintaining the hygiene and quality standards required for our products. We reserve the right to assess each damaged or defective-product claim before approving a replacement or refund.